Refund Policy

Return eligibility

We accept return requests within 14 days after delivery or pickup for unused, uninstalled equipment in its original condition, with its packaging, accessories and proof of purchase. This applies to regular and closeout gear. Please call +1 (340) 203-9279 before bringing or shipping an item back so we can provide return instructions.

Equipment that has been used, installed or damaged after delivery may not qualify for a change-of-mind return. This does not affect remedies for an incorrect or defective item or rights provided by law.

Incorrect or damaged items

If an item arrives damaged, defective or different from what we confirmed, contact us as soon as you discover the issue. Please keep the packaging and share the order details and photos if available. We will review the issue and arrange an appropriate replacement, repair or refund. We cover reasonable return shipping when we sent the wrong item or a qualifying item arrived damaged or defective.

Refunds and shipping costs

After we receive and inspect an eligible return, we will refund the purchase price to the original payment method, normally within 10 business days. Your payment provider may take additional time to post it. For change-of-mind returns, the customer pays return shipping and original shipping charges are not refunded unless required by law. We do not charge a restocking fee.

Orders that have not shipped

Contact us promptly if you need to cancel an order before shipment. If we cannot provide an item within the agreed shipping time and you do not agree to a delay, we will cancel that item and issue a full refund.