Virgin Wakes · St. Thomas
Shipping Policy
Eligible lower-48 orders can pay online with shipping included. Other destinations and special shipments receive a final quote before payment.
Last updated September 30, 2026
Shipping availability
Products ship using FedEx or USPS. Some items may ship directly from the supplier. Oversized boards ship by ground service or freight and require a physical address; they cannot ship to a PO box. Flat-rate oversized shipping does not include air or expedited service.
Free shipping in the lower 48
Eligible orders with a product subtotal of $99 or more receive free standard shipping within the contiguous United States. Oversized products and special shipments are excluded. Orders below $99 receive a shipping quote based on packaged size, weight and destination.
Flat-rate shipping
These charges apply to each item, including when the rest of the order qualifies for free shipping.
| Product | Lower 48 | Alaska / Hawaii |
|---|---|---|
| SUP / wing boards under 6 feet | $100 per board | $250 per board |
| SUP / wing boards 6 feet and longer | $150 per board | Quote required |
| Downwind boards under 7 feet | $150 per board | Quote required |
| Downwind boards 7 feet and longer | $300 per board | Quote required |
| Sale kite surfboards / kite and surf foilboards 4 feet and longer | $50 per board | Quote required |
| Travel gear bags | $25 per bag | Quote required |
| Complete efoil systems | $250 per system | Hawaii: $750; Alaska: quote |
New kiteboards and eligible foil gear can qualify for free standard shipping. Wing and downwind board rates apply whether the board is regular-price or on sale. For downwind boards, we use $150 below 7 feet and $300 from 7 feet upward. Batteries, foil assist systems, unverified board dimensions and other special shipments require a quote. USVI and international shipping is quoted separately.
Eligible orders show their final shipping charge before payment and can pay directly online. If a quote is required, we email the final total for approval before collecting payment.
Processing and delivery
We aim to dispatch confirmed, in-stock orders within two business days. Supplier availability can affect processing time. Allow approximately 7–14 days for free standard shipping; freight and remote destinations may take longer. Delivery dates are estimates. Contact us before ordering if you have a delivery deadline. Expedited shipping is available by arrangement for eligible items and is charged separately. We send tracking when the shipment is booked.
If we cannot ship within the agreed time, we will contact you with a revised estimate and the option to cancel for a full refund.
Order cutoff and expedited requests
Request expedited or overnight service by 2 pm Pacific, Monday–Friday. We prioritize paid expedited orders and aim for same-day dispatch when stock and carrier collection allow; dispatch may be the next business day. Later Friday and weekend orders normally process Monday or Tuesday. Call us for urgent requests after the cutoff.
Split shipments and packaging
Supplier shipments or items dispatched later may arrive separately; we will let you know. Check every package before discarding packaging, including hardware attached inside. Reused boxes may have unrelated markings.
Address corrections
Check your delivery address carefully. Contact us immediately about errors. Corrections before dispatch avoid the redirection fee. After shipment, an address change costs $25 and depends on carrier approval; it may delay delivery.
Delivery services and business days
We choose FedEx ground or USPS for eligible standard orders. Faster eligible services are quoted before payment. Oversized items remain ground or freight, even if other items in the order travel faster. PO boxes and military APO/FPO addresses require a suitable postal service and may need a quote.
Expedited transit starts after carrier pickup: the pickup day is day zero. Weekends and carrier holidays do not count toward business-day estimates. Saturday delivery must be arranged, where available, and may cost extra. Carrier holiday schedules, weather and supplier delays can affect arrival; delivery dates are not guaranteed.
Tracking and signature delivery
Tracking is emailed when the label is created; this does not mean the carrier has received the package. Contact us if tracking is missing. High-value orders may require a signature. Tell us before shipment if you need another arrangement; required signatures cannot always be waived or removed after dispatch.
USVI and international shipping
International orders do not qualify for domestic free or flat-rate shipping. Contact us for a quote, including Canada and other overseas destinations; availability depends on the item and address. USVI shipping is also quoted separately.
For international deliveries, the recipient pays applicable import duties, taxes and clearance fees assessed by the destination. These charges are separate from checkout unless explicitly included in your quote. International returns follow our Refund Policy: request approval before sending anything back. Original shipping is not refunded for a change-of-mind return, and the customer pays return shipping.
Local pickup
Pickup in St. Thomas may be available. Call +1 (340) 203-9279 to confirm the item is ready and arrange a pickup time. Please wait for confirmation before traveling to the shop.
Delivery issues
Inspect the package when it arrives. If your shipment is late, missing, incorrect or damaged, contact us promptly with the order number, tracking details and photos where relevant. We review delivery issues individually. Keep the packaging so we can help with the carrier claim or a replacement. For returns, see our Refund Policy.